SHIPPING + RETURNS
SHIPPING
Q. Where is my package?
A. Please email marlow@mbarclaynyc.com with "help" in the subject line for immediate service. Include your order number for an even faster resolution.
Q. Where do you ship?
A. We currently ship anywhere in the US, Canada and Europe.
Q. How much does shipping cost?
A. Standard shipping within the US costs $5 per order and free for orders over $50.
Standard international shipping with tracking is $30.
Please contact us at marlow@mbarclaynyc.com if express delivery is required internationally.
Customers are responsible for customs processing and charges in their home country.
Q. How long will my order take to get to me?
A. US flat rate will take 2-5 business days. You should receive a tracking number shortly after you place an order. If you do not receive a tracking number in 24-48 business hours please check your spam mailbox first and then email us at marlow@mbarclaynyc.com with "tracking" in the subject line.
Q. What if I need my parcel urgently?
A. If you need your order before a certain date contact us prior to placing an order to confirm possible delivery times.
Q. I entered the wrong address. How do I change my shipping address?
A. Email us ASAP at info@mbarclaynyc.com. We strive to ship orders out by 3 pm EST. that business day so please let us know if there is an error right away. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs.
Q. Where are you located?
A. We ship from Alpharetta, Georgia
RETURNS + EXCHANGES
Q. What's your return policy?
A. You may return your order within 7 business days from the date your order was received. All return items must be resalable, which is in original condition and in original packaging. Email us at marlow@mbarclaynyc.com to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service.
Customer is responsible for return shipping costs. M. Barclay is not responsible for improperly packaged, damaged or lost returns.
Q. What if I would like to exchange for a different product?
A. You may exchange any product within 30 days of purchase. Email marlow@mbarclaynyc.com with "exchange" in the subject line. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.
Q: When can I expect my refund?
A: We will process it 1-3 business days after we receive your returned product and send you an email confirmation. Please allow up to 14 days for your bank or credit card company to post it to your account.
Q: How do I exchange a gift?
A: If your gift-giver purchased it from mbarclaynyc.com, you should email us at marlow@mbarclaynyc.com with the words "gift return" in the subject line. We will look up the order and send you the return instructions.
